Artificial Intelligence

UMB uses artificial intelligence in a targeted manner to support companies in their digital transformation. With AI-supported solutions, UMB helps to automate processes, evaluate data intelligently and make informed decisions. AI is used in Modern Work Services and Communication Services, among other areas. The combination of technological expertise and industry knowledge makes UMB a strong IT service provider for future-oriented companies.

Voicebot case with the residents office of Kreuzlingen

AI & Data Services

BLS: AI From UMB and Spitch Eases Customer Service Workload and Saves Time.

BLS reliably, comfortably, and sustainably connects people and regions in Switzerland. A customer-friendly railway company requires efficient customer service, as passengers have many questions. But how do you combine quality phone-based customer service with cost-effectiveness? The answer comes…

Juniper Mist AI: Efficient and Innovative Solutions for Enterprise Networks.

Imagine a network that detects problems before they can affect your operations. In a world where seamless connectivity is key to success, traditional networks are reaching their limits: Manual processes, reactive troubleshooting, growing complexity and lack of scalability can lead to costly outages.…

Real-time Protection for Individuals – Privacy-Compliant and Innovative.

Artificial intelligence (AI) has become an indispensable tool in many industries and can also enhance the safety of employees, patients, and residents. With the enormous power of AI comes the responsibility to protect sensitive data and adhere to the highest privacy standards. But how can AI enhance…

From 5G to Net5.5G: Boundless Networking for the World.

Digital networks and the latest associated technologies are essential for digital transformation. They enable ultra-fast, stable data transmission with enormous capacities and minimal latency times, enhancing data security. This is crucial for innovations such as IoT, autonomous driving, big data,…

Questions for VBZ? The AI Butler Assists Customer Service with Answers.

Contact's customer service. To streamline response times and ease employee workloads, the company tasked UMB with developing a proof of concept (PoC). The goal: use AI to handle 20% of rate-related emails. The solution leverages watsonx and IBM Cloud Services.

Flash Memory Boosts Artificial Intelligence.

As the world's data continues to grow, so does the demand for high-performance storage technologies. The all-flash array market is expected to grow at about 25 percent annually, and the technology is evolving at a rapid pace. IBM recently introduced the FlashSystem 5300, the latest version of its…

Why good patient communication relieves the burden on hospitals.

Good communication with patients not only increases their satisfaction, but can also reduce the burden on hospitals. Find out how this can be achieved, what potential it has and what role AI and security aspects play in this in an interview with experts from Netzwoche. With UMB, our customer Réseau…

Robot with Heart and Mind at the Swiss Paraplegic Center Nottwil

The Swiss Paraplegic Center (SPC) is focusing on innovative solutions to improve patient care and visitor experience. An important step in this direction is the acquisition of an interactive robot that guides, informs and entertains patients and visitors. The robot can be a great help in navigating…

Watson’s Journey: From Quiz Show Champ to AI Leader in Medicine.

ChatGPT and similar tools are now ubiquitous, making AI a very hot IT topic. Yet, AI’s success story stretches back decades, with IBM Watson as a key pioneer. Today, Watson’s potential reaches across numerous industries, guided by strict ethical principles to ensure responsible use.

Artificial Intelligence: Economic Revolution or Energy Sink?

Artificial intelligence (AI) has established itself as an indispensable technology, not least in energy and building management, where it helps to improve sustainability and efficiency. However, the proliferation of AI also has a downside: It's driving up energy consumption in data centers.…

Communication systems in hospitals - constant change and acute risks.

Communication systems in critical infrastructures such as hospitals and clinics are constantly changing and harbour high risks. Data protection and cybercrime play just as much a role as data storage, digitalisation and the use of artificial intelligence. Find out more in Netzwoche's expert…

Grüezi! UMB Voicebot Supports Kreuzlingen Residents' Office through AI – and Understands Swiss German Too.

The town of Kreuzlingen in the Swiss Canton of Thurgau can now serve its 23,000 residents even better. As part of its smart city strategy, the residents' office is now using AI (artificial intelligence) to answer telephone calls. This digital assistant - the voicebot has a female voice - answers…

How Quantum Computing is Already Threatening Our Data Security - and What We Can Do About It.

While quantum computers are not yet a common fixture in everyday business operations, the imminent implications for data security demand attention now. Existing encryption methods are at risk of being compromised. Cybercriminals are exploiting this vulnerability through “store-now, decrypt-later…

Mayflower, Oceanus and Peregrine: AI on the Seven Seas.

The first AI-guided voyage across the North Atlantic from Plymouth, England, to Halifax, Canada, was just a start. Now the Mayflower Autonomous Ship (MAS) is undergoing a process of optimization in Massachusetts before being used for other scientific projects. In addition, the AI-controlled fleet is…

Bye-Bye Microsoft Office, Hello Microsoft 365 Apps – Soon With AI Copilot.

Microsoft has made two important announcements, indicating that the time of the classic Microsoft Office suite is coming to an end. One is an important end-of-support announcement, and the other is about new AI features that are meant to make our daily work easier in the future.

From Language to Images: AI Makes Itself Indispensable

ChatGPT has proven itself in recent weeks to be an extremely capable, powerful, and practical language tool, already used by millions of users in a wide range of disciplines. But the GPT-3 language model, developed by the American research company OpenAI, can do much more. It is also the basis of…

ChatGPT: When AI Suddenly Becomes Truly Intelligent and Suitable for the Masses.

Intelligent killer robots are the AI creations of the future that make for nightmares. But the word is stronger than the sword - even when it comes to artificial intelligence. A chatbot from a Californian lab with a lot of money behind it (Sam Altman[i], Microsoft and Elon Musk are three of the…

Reaching for the Stars: UMB Earns Top Marks in Microsoft Cloud Partner Program.

The Microsoft Partner Network ceased to exist at the beginning of October. It has been replaced by the Microsoft Cloud Partner Program - MCPP for short. With the start of the new program, the familiar gold and silver awards are no longer valid. Around 400,000 Microsoft partner organizations…

Sun, Sea, and Artificial Intelligence: The Mayflower is on the Move (Again)

The new Mayflower, also known as MAS400, is to sail from Great Britain to America without a captain or crew - 5200 kilometers across the temperamental North Atlantic, from England to the east coast of the USA. With this project, IBM, together with the marine research organization ProMare and other…

Artificial Intelligence - Inconspicuous yet Omnipresent Little Helpers.

We are already assisted by artificial intelligence in many areas of our daily lives - often without even realizing it. Over the next few years, AI will become an even more ubiquitous but still inconspicuous phenomenon.

AI and the Cloud Call for a New Data Storage Approach.

The hybrid cloud and the processing of location-independent data as well as the huge amounts of data generated by AI are forcing storage technology vendors to adopt new approaches and different ways of thinking. Consistent access to and availability of data streams in a hybrid cloud infrastructure…