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Service Desk: Always There for You

We resolve your problems quickly and professionally to ensure your IT infrastructure continues to function flawlessly – all under a clearly defined service level agreement (SLA).

The challenge: uninterrupted operations

As soon as your company’s IT infrastructure stops working smoothly, key processes can no longer run without interruption – and that causes delays. What you need is a professional Service Desk with proven specialists who can resolve your problems as they arise. Quickly and cost-effectively.

 

The solution: the UMB Service Desk

We put together exactly the Service Desk you need, structured according to best-practice approaches from the IT Infrastructure Library (ITIL). Raise your issue via e-mail or a central telephone number and our specialists will come up with a timely, professional solution. If required, there is also a web module that allows you to track the progress of your call. So you can find out at any time how the solution is coming along.

 

Two basic operating modes

We offer our Service Desk in two differently prioritised modes and can configure the details according to your exact requirements.

Starter – Availability

  • Availability: Monday - Friday, 07.00 - 18.00 hrs.
  • Hours according to effort or with hour pool
  • On-call: Not possible
  • Response time: Best Effort

 

Standard – Availability

  • Availability: Monday - Friday, 07.00 - 18.00 hours
  • Hours at cost or with hourly pool
  • On-call: Optional
  • Response time: 2h

 

Premium – Availability

  • Availability: Monday - Friday, 07.00 - 18.00 hours
  • Hours at cost or with hourly pool
  • On-call: Optional
  • Response time: 1h

 

You can reach our Service Desk by

 

Direct Download

Direct Download for Mac and PC

 

Download

Download Teamviewer for Windows/macOS/Linux
Download Teamviewer for Android
Download Teamviewer for iOS
Download Teamviewer for Windows Mobile