You can reach our Service Desk by

• Telephone: +41 848 805 499
• Telephone UMB Communication Service Desk: +41 848 21 11 11 – For enquiries about Unify, Alcatel, 3CX and MiTel
• By logging your service request directly through our UMB Self Service Portal
• E-Mail: servicedesk[at]umb.ch

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Service Desk: Always There for You

We resolve your problems quickly and professionally to ensure your IT infrastructure continues to function flawlessly – all under a clearly defined service level agreement (SLA).
 

The challenge: uninterrupted operations

As soon as your company’s IT infrastructure stops working smoothly, key processes can no longer run without interruption – and that causes delays. What you need is a professional Service Desk with proven specialists who can resolve your problems as they arise. Quickly and cost-effectively.

The solution: the UMB Service Desk

We put together exactly the Service Desk you need, structured according to best-practice approaches from the IT Infrastructure Library (ITIL). You place your request via the Self Service Portal, central telephone number or e-mail and our specialists will come up with a timely, professional solution. If required, there is also a web module that allows you to track the progress of your call. So you can find out at any time how the solution is coming along.

Three basic operating modes

We offer our Service Desk in three differently prioritised modes and can configure the details according to your exact requirements.

Starter – Availability

• Availability: Monday - Friday, 07.00 - 18.00 hrs.
• Hours according to effort or with hour pool
• On-call: Not possible
• Response time: Best Effort

Standard – Availability

• Availability: Monday - Friday, 07.00 - 18.00 hours
• Hours at cost or with hourly pool
• On-call: Optional
• Response time: 2h

Premium – Availability

• Availability: Monday - Friday, 07.00 - 18.00 hours
• Hours at cost or with hourly pool
• On-call: Optional
• Response time: 1h