Many IT infrastructures consist of individual solutions that have evolved independently. Holistic IT orchestration optimally aligns systems and digitalization initiatives—for greater customer focus, efficient processes, and sustainable business success. The UMB IT Conductor orchestrates your entire IT infrastructure—in the cloud, on-premises, or in a hybrid model. Over 700 experienced system engineers ensure that every component performs the right task at the right time. For greater security, flexibility, efficiency, and sustainable business success. And for more time to focus on your core business.

All IT expertise. Perfectly coordinated.

Whether it’s strategic consulting, project management, technical support, or full outsourcing: UMB puts together exactly the right combination to move your IT and your business forward. From individual managed services to the comprehensive orchestration of your IT. From individual services to modular managed services to the comprehensive orchestration of your IT.

IT Strategy: What’s the blueprint for your IT’s success?

Challenge_ Many IT landscapes evolve organically from day-to-day operations. Systems grow over time, dependencies increase, and costs become difficult to calculate. At the same time, IT is expected to be innovative, flexible, secure, and cost-effective. Without a shared direction, even brilliant individual solutions cannot work together optimally.

Our Solution_ We analyze your current IT landscape and work with you to develop an IT and sourcing strategy that consistently supports your business goals. Our business advisors create a clear roadmap for technologies, services, partners, and internal resources.

Your Benefits_ Your IT transforms from a complex cost center into a coordinated driver of innovation. You reduce inefficiencies and free up time to further develop your business.

Delivery-Models: Who Plays Which Role?

Challenge_ Some companies need ad-hoc support, while others want to outsource large parts of their IT. However, they often lack the flexibility to adapt the interplay between in-house operations and outsourcing to meet new requirements.

Our Solution_ With five delivery models, you determine which tasks your team will handle and which UMB will manage on your behalf.

Your Benefits_ You receive exactly the support you need at all times, without tying up resources unnecessarily. Your team focuses on your core business, while UMB ensures the seamless coordination of your IT operations.
 

Challenge_ IT outsourcing is often associated with a loss of control. Companies fear they will have less transparency and fewer management options than when operating in-house.

Our Solution_ Binding Service Level Agreements (SLAs) ensure the agreed-upon quality. Clear governance and management models define roles, responsibilities, and processes. This allows you to maintain transparency and control at all times, while UMB handles the operational coordination. We work in accordance with recognized standards such as ISO, ISAE, NIS2, and ITIL, and integrate professional multi-vendor management.

Your Benefits_ You don’t have to tie up resources for ongoing monitoring and troubleshooting, allowing you to focus on your strategic business goals.

Scaling and Pricing: Keep Your IT in Sync

Challenge_ Markets and requirements change rapidly. If IT grows too slowly, bottlenecks arise. If too much capacity is built up, unnecessary costs are incurred. Rigid investment cycles make it difficult to strike the right balance.

Our Solution_ IT services can be seamlessly scaled in terms of resources and costs. Together, we’ll choose the right model—CAPEX or OPEX, pay-per-use, or clearly defined efficiency targets.

Your Benefits_ Your IT grows in a predictable way alongside your business. You avoid overcapacity, reduce the effort required for capacity planning, and gain financial flexibility.

IT-Services Offering: All Disciplines Working in Harmony

Challenge_ Coordinating different providers for hardware, operating systems, collaboration, security, and support costs time, energy, and money. Responsibilities become blurred, interfaces slow things down, and problems go unresolved.

Our Solution_ The UMB IT Conductor brings the entire IT ensemble together—from the physical server to the digital workplace. You receive integrated solutions and a single point of contact. Our experts bring their cutting-edge expertise as Business Advisors, AI & Data Scientists, Network Connectors, Platform Builders, Security Angels, Cloud Masters, Modern Work Geniuses, Communication Champs, and SAP Wizards.

Your Benefits_ Fewer interfaces, clear responsibilities, and solutions that work together seamlessly. You run your business—we orchestrate your IT.

Innovation and Continuous Improvement: Ensuring Your IT Remains a Leader Tomorrow

Challenge_ Technological developments are advancing faster than many in-house IT departments can keep up with. As a result, companies risk missing out on innovations or tying up resources in short-term, one-off solutions.

Our Solution_ We continuously evolve your IT and strategically integrate new technologies. Through reviews, workshops, and co-innovation initiatives, we identify opportunities in areas such as cloud transformation, automation, collaboration, AI, and security, and translate them into concrete next steps.

Your Benefits_ Your IT remains up-to-date, adaptable, and aligned with your strategy. This turns technological advancement into a sustainable competitive advantage.