Discover which network, cloud and communication services you need for a comprehensive digitalisation offering for your corporate communications. And how UMB and Alcatel-Lucent Enterprise can support you.
Is your communication solution protected in the event of an unforeseen outage? Would you like to combine your online presence with efficient customer advice? Do you already automatically integrate communication services into your processes? We have the answers to these and other questions.
Backup and emergency communications services
Is your communications solution protected in the event of an unforeseen failure?
With RainbowTM Guardian in the cloud or an on-premises OXE Purple on Demand (PoD) from Alcatel-Lucent Enterprise, UMB provides a rapidly available emergency communications environment at any time during a crisis.
Modern Workplace communications services
Is your company's working environment ready for more remote working, mobile telephony and collaboration between teams across different locations?
- With RainbowTM from Alcatel-Lucent Enterprise, UMB offers a powerful and universal platform for next-generation real-time communication and collaboration - including video conferencing and secure group chat - that is as flexible as you need it to be. We offer this solution as a public cloud service, in conjunction with an existing on-premise communications solution and as a pure private cloud service.
- Existing Alcatel-Lucent Enterprise infrastructures can be migrated to a subscription model with advanced Modern Workplace communications services for increased flexibility.
Integrated communications services CpaaS, connectors
Do you want to extend key business applications like ServiceNow, SalesForce, MS Dynamics, etc. with real-time communication and collaboration capabilities?
- With RainbowTM from Alcatel-Lucent Enterprise, UMB has a solution for every need.
Do you want to use MS Teams as usual and benefit from enhanced features and functionality?
The RainbowTM Connector from Alcatel-Lucent Enterprise provides advanced telephony features, presence information, and team collaboration features.
Chat and voicebot services
Would you like to combine your online presence with efficient customer advice?
- With chat and voicebot services, you can supplement your customer service with a first point of contact via chat/voice/video for questions about your products and services, for example directly on your website.
- With Rainbow™, UMB offers a standardized website integration at very attractive conditions so that interested parties and your customers can interact with you quickly and easily.
Customer experience services
Strive for first-class customer service for your company.
- Customer experience services from UMB and Alcatel-Lucent Enterprise and its partners enable you to deliver superior service to your customers. We serve all media, leverage the wide range of information available, and skillfully deploy AI to maximize customer experience.
Workflow as a service
Do you already integrate communication services efficiently and automatically into your processes?
- Properly implemented, automation makes businesses more successful by enabling them to respond quickly and accurately when needed, and to initiate processes automatically.
With Rainbow™ Workflow, UMB offers a flexible automation solution that detects various triggers/events, evaluates the information and automatically involves and informs the right people.
Training communications services
Do you want to serve your customers, employees or students well with a modern online training platform?
- A modern online training platform offers standard features, but can also be integrated with existing training platforms. This allows you to maintain flexibility and openness and benefit from optimized costs.
- With Rainbow™ Classroom, UMB offers an online training solution that is widely used by schools, government agencies, and others, and can be easily integrated with other training platforms.
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