Communication Champ by UMB is a solution for modern corporate communications, unified communications and collaboration. It connects employees, customers and systems via secure communication platforms such as Microsoft Teams, contact centres and cloud telephony. This provides Swiss companies with a scalable infrastructure for digital collaboration – whether in the office, working from home or on the move. With UMB’s novaCloud, we are also your partner for alarm management solutions.
Communication is not just important. It is the most important thing of all.
UMB Communication Champ
Initial Situation: are you still just talking on the phone, or are you already working together?
Without communication, there is no collaboration. And without collaboration, there can be no corporate success. Smooth and efficient communication is the be all and end all in a company.
Today, there are unprecedented opportunities for efficient collaboration across any distance.
Challenges: How do you foster a sense of connection between widely dispersed workplaces?
How do your employees work in their home office - just as well as in the company? How can your employees communicate securely, reliably and also quickly? And how do we ensure that security will not be compromised?
How can we ensure the smooth flow of information between company sites and home offices?
Solution: How do you ensure that you’re always connected?
We will build a communications infrastructure where location truly no longer plays a role. And we guarantee the same high security standards. We will digitalize and optimize your business communications with our solutions. Allowing you to rely on your core business and always have the best connection. No matter when, no matter where.
Services
We make an initial measurement of all your touchpoints, an assessment of where they have potential for improvement and what priorities they have. Then, together with you, we determine which parameters need to be changed and in which time frames.
Seamless transformation under full load
As a company, you will gain the annual working time of approximately 11 colleagues if your company can continue to operate seamlessly during transformation periods.
10,000 hours/year
*1360 work hours per year
Your contacts
Frequently Asked Questions about UMB’s Communication Services
UMB’s Communication Champ offers modern, secure and reliable communication and collaboration solutions for businesses. The aim is to digitise and optimise your business communications so that teams can work together efficiently at any time and from anywhere.
This offering is ideal for companies looking to modernise their internal and external communications, enable hybrid working, or make existing communication solutions more efficient, secure and scalable. UMB addresses both general business requirements and industry-specific scenarios.
UMB helps businesses enable location-independent collaboration, ensuring that information flows seamlessly between offices and home offices, whilst guaranteeing security, reliability and high-quality communication.
The range of services includes, amongst other things, unified communications, alerting solutions, mobile communications, contact centre solutions, video communications, recording solutions, UMB Voice, UCaaS, as well as support for AI-related communication topics such as Azure Communication Services or VoiceBots.
Yes. UMB supports businesses with hybrid solutions based on Microsoft Teams, combining years of experience in traditional communication solutions with expertise in Microsoft 365. This includes Microsoft Teams telephony, including Direct Routing, for integrating with or replacing existing telephone systems.
Yes. UMB supports the integration and combination of existing communication solutions with modern platforms such as Microsoft Teams. This means a complete overhaul is not necessarily required; a phased transformation is also possible.
Yes. UMB offers modern omni-channel contact centre solutions, enabling businesses to communicate with their customers easily, effectively and efficiently across all relevant touchpoints. In addition, UMB provides support with consulting, design and the development of suitable contact centre solutions.
Yes. UMB offers specialised solutions for sectors including healthcare, emergency services, hospitality and banking. Depending on the sector, these include, for example, alerting systems, mobile applications, patient or guest communication, tracking, entertainment and high-availability communication solutions.
Security and reliability are central components of the service offering. UMB maintains the same high security standards even in remote environments and relies on highly available and exceptionally reliable solutions for critical scenarios such as emergency alerts or emergency services.
Yes. With Unified Communications as a Service (UCaaS), UMB offers a scalable service model that can be tailored to the company’s specific needs. In addition, UMB provides a range of services, from project-based work and support to managed services.
Yes. With novaCLOUD by UMB, for example, we guarantee that your staff, customers, patients and guests will be alerted immediately in the event of danger.