«Measurable results with costs you can plan. UMB's IT as a Service model is excellent, with team spirit and customer focus into the bargain.»

Pascal Jenny, Director, Arosa Tourism

Process Optimization & Operative Excellence

Focusing on operational process optimization.

Operative excellence is a management philosophy aiming to achieve absolute customer orientation, top quality, and efficiency for all business units. UMB will assist you in this process.

The optimization of processes creates incredible potential for an increase in performance and quality of your services and products. Operative excellence provides you with a decisive competitive edge and facilitates your business strategy sustainably and efficiently.

Five UMB stages on the way to operative excellence

To enable the optimization, the anchoring, and the automatization of processes in your organization they must be mapped out transparently.
This is UMB’s methodical approach on the way to operative excellence:

We will develop subject-specific made-to-measure solutions utilizing standardized procedures to design and realize your customized process optimization. An integrated process optimization model is a prerequisite in the endeavor to constantly improve business processes in an organization.

What we offer for your operative excellence

  • Company-wide architecture management
  • Business IT alignment
  • Integration organization
  • Process methodology
  • Business requirements mapping
  • Service-oriented architecture
  • Application consolidation
  • Process optimization
  • Standardizing procedures
  • Efficient middleware services
  • Technical quality
  • Assessment

Contact us now regarding process optimization and operative excellence.





Dirk Budke
Teamleader Process & Integration Consulting
Teamleader Process Consulting & CURO Development
+41 44 805 13 59
Martin Gartmann
CSO - Head of Business Development & Sales

+41 41 749 20 12
Roland Imoberdorf
Head of Solutions

+41 44 805 13 60