«The extraordinary team spirit and passion for the highest quality and top performance is motivation and daily incentive to serve our customers with enthusiasm!»

Werner Tanner, Teamleader ServiceDesk

ServiceDesk: Always there for you

We resolve your problems quickly and professionally to ensure your IT infrastructure continues to function flawlessly – all under a clearly defined service level agreement.

The challenge: uninterrupted operations

As soon as your company’s IT infrastructure stops working smoothly, key processes can no longer run without interruption – and that causes delays. What you need is a professional ServiceDesk with proven specialists who can resolve your problems as they arise. Quickly and cost-effectively.

The solution: the UMB ServiceDesk

We put together exactly the ServiceDesk you need, structured according to best-practice approaches from the IT Infrastructure Library (ITIL). Raise your issue via e-mail or a central telephone number and our specialists will come up with a timely, professional solution. If required, there is also a web module that allows you to track the progress of your call. So you can find out at any time how the solution is coming along.

Two basic operating modes

We offer our ServiceDesk in two differently prioritised modes and can configure the details according to your exact requirements.

Premium – Availability:

  • Monday – Friday, 7 am – 6 pm
  • Includes 8 hours’ ServiceDesk support per month
  • Response time: 1 hour

Standard – Availability:

  • Monday – Friday, 7 am – 6 pm
  • Includes 4 hours’ ServiceDesk support per month
  • Response time: 2 hours

 

You can reach our ServiceDesk by