Ad interim Head of IT Operations from UMB leads transformation to customer-focused IT service management at BKW.

At BKW, 11,500 employees make an important contribution to sustainable social and economic development. They all depend on perfectly functioning IT, and problems need to be solved quickly. As part of BKW's innovation and digitalization processes, the service desk and the entire IT operation had to be brought to a new level. To this end, an experienced UMB business consultant supported BKW's group CIO for several months as Head of IT Operations ad interim. As a result, the entire service organization has been reinforced, staff turnover has been reduced and satisfaction with the service desk has risen significantly.

#CIO ad Interim  

BKW is an international energy and infrastructure company offering integrated, comprehensive solutions in the fields of energy, buildings and infrastructure. It meets growing customer demand for innovative solutions - and creates the basis for living spaces with a future. 
 

UMB consultants with many years of experience as CIOs

When BKW began implementing important innovation and digitalization projects within the group in 2022, the expertise of UMB Business Consulting came in handy. The aim was to restructure, transform and, above all, strengthen BKW's service desk. An external and unbiased perspective is very useful for this task. 

UMB Business Advisors bring more than just an external perspective. The job profile of each consultant includes many years of experience as a CIO in a company. This is the only way to guarantee that the expert has the necessary IT experience and seniority to handle even complex and difficult situations.

 

Valuable support for the BKW Group CIO

A UMB consultant with extensive experience as a CIO in IT operations and strategy supported the Group CIO of BKW for several months as Head of IT Operations ad interim. With his input, it was possible not only to continue operating the IT applications and infrastructures that are vital for BKW, but also to further develop them in terms of service orientation, both organizationally and operationally.

 

Temporary IT support for project advancement

With their know-how and experience, UMB consultants create time for the customer and help to achieve project goals on time. Thomas Zinniker, CIO of the BKW Group, comments: «We needed quick and temporary support in IT operations management in order to drive forward strategic projects and at the same time ensure the operation of our IT infrastructure. Without the support of the UMB consultant, we would have had to postpone important projects.»

 

Thanks to UMB, BKW has more time to create livable living spaces.

We needed quick support in IT operations management to drive forward strategic projects and at the same time ensure the operation of our IT infrastructure. Without the support of the UMB consultant, we would have had to postpone important projects.

Thomas Zinniker, CIO BKW Group, Berne

Your contacts

Rolf Weidmann
+41 58 510 15 33
rolf.weidmann@umb.ch