acrevis Bank Now Has Even More Time for Its Customers. Thanks to the Digital Process Factory From UMB.
acrevis is a regional bank with roots in the eastern part of Switzerland, its history dating back to 1854. acrevis has been steadily evolving since then and has kept up with the times, as evidenced by its modern, customer-friendly, and highly efficient processes. Thanks to the UMB digital process factory, acrevis has created an unmistakable customer experience and now has even more time for its customers.#Business Process Management #Business Automation #Digital Process Factory
Following a hybrid approach, acrevis, with its eight locations between Lake Constance and Lake Zurich, focuses on local proximity to customers, while at the same time placing great emphasis on digital customer experience and availability on all channels. With its digital process factory, UMB was able to implement customer-friendly and highly efficient processes for this bank in the eastern part of Switzerland.
Without media discontinuities - even outside opening hours
UMB has digitized acrevis' customer and back office processes from the FINNOVA core system without media discontinuity. This allows employees and customers to communicate with each other regardless of devices used. Customers can now open an account completely digitally and online from home - even outside opening hours. acrevis also benefits from fast product launches thanks to very short development and introduction times.
Responding quickly to industry innovations and customer preferences
The UMB digital process factory improves the efficiency of operational processes, including the core banking system, while reducing costs. This allows flexible reactions to changing customer preferences or new industry innovations and regulations. Furthermore, UMB business automation can be combined with any core banking system and is ideal for implementing the omni-channel approach.
acrevis Bank is digitally more accessible and thus has more time for local customer care.
Business automation from UMB AG enables us to create a unique customer experience.