Digitization for SMEs: Neither Expensive nor Complicated.

A digitization gap exists in Switzerland. Consumers are not to blame - they have long been enthralled by the digital revolution, and digitization had reached many of them even before they started using their smartphones. The situation is different for many Swiss SMEs. Major problems exist in accessing real digitization, including cognitive processes.

  #Automation   #Container Platform as a Service   #Business Automation  
Dirk Budke
+41 44 805 13 59

Algorithms play an increasingly important role in achieving business efficiency. Small and medium-sized enterprises in particular have a distinct need for integrated digitization solutions. By now, most companies seem to have realized that they have to adjust their strategy accordingly, as a recent study by the Lucerne University of Applied Sciences also shows.


A slim solution with speed

Processes transcending systems within a company, but also with customers and suppliers, are often not digitally integrated and therefore not transparent. A variety of processes are mapped with individual interfaces and isolated solutions, thus rendering systems more complicated. As a consequence, the number of interfaces and applications increases, and expensive and time-consuming media breaks persist. This prevents new innovations and business models from being introduced to the market or makes this difficult.

Practical experience in application integration and process management demonstrates that digitization often can be complex and expensive. Many smaller companies lack experience in these disciplines and try to solve the basic problem of integration and business process mapping by purchasing software and aligning their processes with their applications. So far, what has been lacking is a lean, transparent and cost-effective digitization solution that can be purchased as a service. Such a solution exists with UMB Business Solution and is even part of a research project at the Lucerne University of Applied Sciences and Arts.


Digitization through software as a service

The Business Automation application platform is offered by UMB as a SaaS solution and delivered from its ISO certified high-security data centers in Switzerland. Companies are able to automate and digitize their processes quickly and easily. The application is industry-independent and delivers a digitization strategy for all processes. UMB Business Automation was developed on the basis of microservices, is operated with state-of-the-art container technology, and offers scalability to all customer needs. There is no comparable offer on the market.

UMB Business Automation evaluates and connects data to display desired information in context. External partners can be easily integrated. Thereby many repetitive and tedious tasks can be minimized or completely replaced. Master data, contracts, and documents existing in multiple systems within the company can be viewed on the portal in the context of the customer and, after processing, written back to the main systems and surrounding modules. Order status is visible at a glance for both the business and its partners and does not have to be queried via separate systems. It is uncomplicated: User guidance is web-based, device-independent, and for all processes the same. Thus, the familiarization period required will be minimal.


A unique cloud offer

UMB Business Automation is being developed at the UMB premises in Volketswil and Zurich, where they know their customers and speak their language. This is especially true for the agile implementation process, during which customers are integrated into the teams. This guarantees top quality, on-time delivery, and high customer satisfaction.

The UMB Business Automation service offer from UMB ensures full cost transparency throughout the entire digitization process. A monthly flat rate, due for the first time at the start of production, covers all services. It includes analysis, modeling, user interfaces, integration, testing, production, cloud resources, operations, and support. Cognitive services are integrated as well. This offer is unique both nationally and internationally. It is cost-effective and can be implemented quickly. It enables the implementation of digitization in just a few weeks. This allows users to concentrate on their core business and interaction with customers and partners.


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  1. ERM Report 2018, Lucerne University of Applied Sciences
  2. The project «Cognitive Services for SMEs» conducted by the IT service provider UMB and the Lucerne University of Applied Sciences aims to develop a digital artificial intelligence prototype for the efficient processing of service desk enquiries.