ASC Recording Insights - Secure Communications and Satisfied Customers Through Compliance

Compliance in communication management ensures that all communication processes and content comply with legal and ethical standards. This protects the company from legal consequences and prevents reputational damage[i]. ASC Technologies[ii] is one of the world's leading providers of software solutions for omni-channel recording, quality management and analysis. The company has an office in Switzerland. In partnership with UMB AG, ASC Technologies provides tools to navigate complex regulatory landscapes while improving communication with customers. ASC Recording Insights enables the recording and analysis of a wide range of media, including fixed and mobile telephony, chat, video and SMS. Designed primarily for financial institutions, public safety organizations, and call centers, the solutions also include AI-based analysis and reporting. UMB specialists provide technical consulting, activate the solution in the Microsoft Teams tenant, make individual settings for the storage location, and implement the customer's compliance rules. During operations, UMB assists the customer with first-level support, ticket tracking, use case implementation, and updates; UMB will also provide a customer success manager if needed.

Meeting compliance requirements and improving the customer experience

ASC solutions meet Finma requirements[iii] with respect to anti-money laundering, occupational pensions and financial institutions. Other relevant laws and regulations such as data protection, fund supervision, unfair competition, employment law, European data protection regulations[iv], as well as MiFID II and Dodd-Frank are also covered. 

ASC goes beyond compliance to improve customer experience through advanced omnichannel recording and AI-powered analytics solutions. 

For example, the Nimbus Contact Center API enables the integration of Luware with Recording Insights in Microsoft Teams. This allows call center conversations to be seamlessly recorded and analyzed directly. The API also enables integration with the Co-Pilot plug-in for process optimization and reporting.

Automatic analysis using artificial intelligence

For financial institutions, the ability to securely capture and analyze every customer interaction is a strategic advantage in understanding customer needs and behaviors. Contact centers use ASC technologies to optimize agent performance and ensure consistent service delivery across multiple communication channels. Public safety organizations rely on these tools to improve emergency response protocols and maintain operational readiness through careful data analysis. As a result, the impact of ASC Technologies' solutions is particularly pronounced in these sectors. These industries, characterized by strict regulatory frameworks and stringent operational requirements, benefit greatly from ASC's expertise in capturing, analyzing and evaluating interactions across a wide range of media and channels.