ASC Recording Insights - Secure Communications and Satisfied Customers Through Compliance.
Regulatory compliance and customer satisfaction are essential in most sectors. In financial institutions and public safety organisations, the ability to manage and analyse communications across various digital media is of paramount importance. There is a need for straightforward solutions that not only close compliance gaps but also enhance customer interaction.
#Unified Communications #Governance Risk Compliance #Microsoft Teams
Compliance in communications management ensures that all communications processes and content meet legal and ethical standards. This protects the company from legal consequences and prevents reputational damage.
ASC Technologies is one of the world’s leading providers of software solutions for omnichannel recording, quality management and analytics. The company has a branch in Switzerland. In partnership with UMB AG, it offers tools to navigate complex regulatory landscapes whilst improving communication with customers.
ASC Recording Insights enables the recording and analysis of a wide variety of media, such as landline and mobile calls, chat, video and SMS. The solutions are primarily aimed at financial institutions, public safety organisations and call centres, and also include AI-based analysis and evaluation.
UMB specialists provide technical advice, activate the solution within the Microsoft Teams tenant, configure individual settings for the storage location and implement the clients’ compliance rules. During operation, UMB supports the client with first-level support, ticket tracking, use case implementation and updates. Where required, UMB also provides a Customer Success Manager.
Meeting compliance requirements and enhancing the customer experience
ASC solutions meet FINMA’s requirements regarding the Anti-Money Laundering Act, occupational pension provision and financial institutions. Other relevant laws and regulations, such as data protection, fund supervision, unfair competition, employment law, European data protection regulations, as well as MiFID II and Dodd-Frank, are also covered.
ASC goes beyond mere regulatory compliance and enhances the customer experience through advanced omnichannel recording and AI-powered analytics solutions.
For example, the Nimbus Contact Centre API enables the integration of Luware with Recording Insights in Microsoft Teams. This allows call centre conversations to be seamlessly recorded and analysed in real time. The API also enables integration with the Co-Pilot plug-in for process optimisation and reporting.
Automatic analysis using artificial intelligence
For financial institutions, the ability to securely capture and analyse every customer interaction is a strategic advantage. It enables them to better understand customers’ needs and behaviour. Contact centres use ASC’s technologies to optimise staff performance and ensure consistent service delivery across multiple communication channels. Public safety organisations rely on these tools to improve their emergency protocols and maintain operational readiness through thorough data analysis.
The impact of ASC Technologies’ solutions is therefore particularly pronounced in these sectors. These industries are characterised by strict regulatory frameworks and high operational demands. They benefit significantly from ASC’s expertise in recording, analysing and evaluating interactions across a wide range of media and channels.
Together with UMB, we support Swiss companies with the Recording Insights solution in Microsoft Teams to manage their communication recordings securely and efficiently while meeting the highest compliance standards.
Satisfied clients in the financial sector
Financial institutions in particular appreciate the fact that ASC makes it easy to implement the regional, national and international standards of respective legislators and individual company compliance officers. Together, UMB and ASC have already implemented numerous projects for well-known customers in the financial sector. These include private banks in the Principality of Liechtenstein and in Geneva, a regional bank in French-speaking Switzerland, and two of the largest banks in Germany. Together, these financial institutions have thousands of licenses in use. By seamlessly recording and automatically analyzing communications using AI, financial risks and reputational damage due to non-compliance can be minimized and data can be turned into knowledge. Artificial intelligence can quickly mine massive amounts of data to identify patterns and correlations. Integrated mechanisms for detecting misuse not only ensure application security, but also ethical responsibility when using AI. ASC's compliance recording solution is integrated into Microsoft Teams as a native application, so no additional investment is required. It can be scaled almost infinitely.
UMB AG and ASC: Collaborating for Comprehensive Compliance
The partnership between ASC Technologies and UMB AG enables both companies to offer their customers comprehensive solutions for the secure and legally compliant recording and analysis of their communications. ASC and UMB support businesses in Switzerland in ensuring their communications are legally compliant, improving the quality of their customer interactions and guaranteeing compliance with legal requirements.
Whether you are dealing with complex legal requirements, looking to improve customer satisfaction or seeking to use data-driven insights for strategic decision-making, ASC and UMB offer bespoke solutions to meet your needs efficiently. Discover ASC’s solutions and find out how they can help you meet your compliance requirements efficiently and hassle-free.
[2] ASC – Experten für Cloud-basierte Aufzeichnung & Analyse (asctechnologies.com)
[4] Compliance Solutions für MiFID-II-Aufzeichnungspflichten (asctechnologies.com)
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Find out how to optimise compliance with AI in this White Paper.
Find out how to enable compliance with AI in Microsoft Teams here.
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